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How We Protect Your Privacy on winjos

Your account, payment details and personal information stay secure with us. We collect only what's needed to verify your identity, process deposits through DANA, OVO, GoPay and QRIS…

Verified identity checksEncrypted payment flowYour access rights

Explore the Lobby Read FAQ

The Information We Ask For and Why

winjos Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open your winjos account, we ask for your name, email, phone number and a valid ID to comply with local law. We store your deposit history with DANA, OVO, GoPay and QRIS so we can process refunds and dispute claims. Your login activity, game

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session data and account balance are kept for as long as your account is active. We never sell your personal data to third parties. Payment processors and our verification partners see only the information needed to complete transactions or confirm your identity where local law permits.
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You can request a copy of all data we hold about you by contacting our support team in Jakarta or via email.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Contact Us About Your Privacy

HOW WE WORK

Our Privacy and Security Practices

Encrypted Data Storage

All personal information and payment details are encrypted at rest and in transit. Your login credentials and banking data are protected with industry-standard SSL technology.

Payment Partner Security

DANA, OVO, GoPay and QRIS transactions go through their own secure gateways. We never store your full banking credentials; only transaction references are kept in your account.

Cookie and Tracking

We use cookies to keep you logged in and to track how you navigate the lobby. You can manage cookie preferences in your browser settings anytime.

Data Retention Policy

Account and transaction data is kept for seven years to meet local regulatory requirements and resolve disputes. After account closure, deletion requests are processed within 30 days.

Third-Party Access

Payment processors, verification services and legal authorities (where local law permits) may access your data only for their specific purpose. We do not share marketing databases.

Your Rights and Requests

You can request to see, correct, update or delete your personal data. Contact our support team with proof of account ownership and we'll process your request within 14 calendar days.

Privacy Policy FAQs

Your account is marked inactive and personal data is retained for seven years to resolve disputes or process pending refunds. You can request deletion after this period by emailing support with your account ID. Deletion is processed within 30 days.

We never store your banking password or full card details. Payment providers handle the actual transfer and encryption. We keep only transaction records and reference numbers linked to your account.

Yes. Open live chat or email support with your account email. Request a data export and we'll send you a file containing your profile details, payment history, account activity and any other personal records within 14 days.

Only our support and verification teams see your data. Payment processors see transaction details to confirm deposits. Legal authorities can access records where local law permits. We never sell your data to marketers or other third parties.

We keep transaction records for seven years for tax and dispute purposes. This includes deposit dates, amounts, payment method and withdrawal confirmations. You can review your full history in the Account menu anytime.

Change your password immediately and contact live chat or email support with details. We'll review your login history and transaction logs. If fraud is found, we can freeze your account and reverse unauthorized transactions.

Yes, we use cookies to remember your login and track lobby behaviour. Essential cookies cannot be disabled, but you can manage optional tracking cookies in your browser settings or in your account privacy preferences anytime.

How We Protect Your Privacy on winjos

Contact Us About Your Privacy

Our Privacy and Security Practices

Encrypted Data Storage

Payment Partner Security

Cookie and Tracking

Data Retention Policy

Third-Party Access

Your Rights and Requests

Privacy Policy FAQs

01 What happens to my data if I close my account?

02 How do I know my DANA, OVO, GoPay or QRIS payments are safe?

03 Can I download a copy of all my personal data?

04 Who can see my account information?

05 How long do you keep my payment history?

06 What should I do if I notice suspicious activity on my account?

07 Does winjos use cookies, and can I disable them?

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