Reference

Legal information for your winjos account

Your account, deposits and withdrawals depend on clear terms between you and winjos.

Account security detailsPayment & withdrawal rulesData and privacy protectionSupport contact methods

How winjos operates and what applies to you

winjos Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open a winjos account, you agree to our terms of service and privacy policy. Your account is personal and non-transferable; only you can access it using your login credentials. Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted payment channels and linked

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to your verified identity. Withdrawals are verified against your deposit records before funds leave your wallet. We retain your transaction history for a minimum of five years for compliance purposes. Account suspension, closure or limit changes may occur where local law requires or where we detect
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activity inconsistent with our terms. Disputes about payouts or account access depend on local law and are handled through our support team with full transaction records available on request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact winjos legal and support

Our support team handles account, payment and legal inquiries through multiple channels.

YOUR DATA PROTECTION

How we handle your information and account security

winjos uses SSL encryption to protect login credentials, payment details and personal data in transit. Your account information is stored in secure servers with restricted access; only authorised staff handle sensitive queries.

Encryption & storage

All deposits, withdrawals and login sessions use 256-bit SSL encryption. Account data is backed up daily and isolated from public networks to prevent unauthorised access or data breaches.

Cookie & tracking policy

Cookies store your session ID, language preference and game history on your device. We do not use cookies to store payment methods or passwords; these are encrypted server-side only.

Account access & changes

Update your email, phone or withdrawal address in Settings anytime. Two-factor authentication is optional but recommended; enable it via Settings > Security to add a PIN requirement to login.

Data retention & deletion

We keep transaction records for five years for compliance. Closed accounts are retained for two years, then anonymised. Request permanent deletion through support; timelines depend on local law.

Third-party payment processors

DANA, OVO, GoPay and QRIS payments are processed by their respective operators under their own privacy policies. winjos does not store your wallet login or balance; only the transaction record is visible in your account.

Dispute & complaint handling

Report unauthorized transactions or account access via live chat or the in-app ticket system immediately. We investigate all disputes within five business days and respond with findings and next steps.

Frequently asked questions about winjos legal and your account

You can close your account anytime through Settings > Account > Close Account. Any remaining wallet balance is withdrawn to your registered payment method within one business day. Closed accounts cannot be reopened; if you want to play again, you create a new account with a different email.

No, accounts are personal and non-transferable. Your login, payment method and identity are permanently linked to your account. Sharing login details or attempting account transfer violates our terms and may result in permanent closure.

Go to Settings > Wallet > Payment Methods to add, update or remove DANA, OVO, GoPay or QRIS accounts. Changes take effect immediately but apply only to future withdrawals; pending withdrawals use the method you selected when you initiated them.

Contact support immediately with your transaction ID from your payment app. We check our records within 24 hours; if the payment reached winjos but failed to credit, we reverse it back to your payment account within two business days.

Closed accounts are retained for two years for compliance and dispute resolution. After two years, account data is permanently deleted unless local law requires longer retention. Transaction records for tax or compliance purposes are kept for five years from the transaction date.

Yes, log in to Settings > Account > Download History to export your transaction records as a CSV file covering the past 12 months. For older records, email [email protected] with your account email and username; we provide full history within 48 hours.

Contact support immediately through live chat or the in-app ticket system. We review your account activity within 24 hours and explain the reason — usually triggered by inconsistent deposit/withdrawal patterns, multiple failed verification attempts, or activity outside our terms. We provide detailed findings and options to dispute the closure.

Legal information for your winjos account

How to contact winjos legal and support

How we handle your information and account security

Encryption & storage

Cookie & tracking policy

Account access & changes

Data retention & deletion

Third-party payment processors

Dispute & complaint handling

Frequently asked questions about winjos legal and your account

01 What happens if I want to close my account or take a break?

02 Can I transfer my winjos account to another person?

03 How do I update my payment method or withdrawal address?

04 What if a deposit from DANA, OVO, GoPay or QRIS fails or goes missing?

05 How long does winjos keep my account data after I close my account?

06 Can I request a copy of my account history and transactions?

07 What if my account is suspended or closed unexpectedly?

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